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How Price Transparency Improves your Patient Experience

As a doctor, you understand the importance of providing quality care to your patients. However, quality care is not just limited to medical treatment. Patients also care about the cost of their care and having transparent pricing information can improve their overall experience. In this blog post, we’ll discuss how price transparency can improve your patient experience and the potential benefits that come with it.

Builds Trust with Patients

Price transparency can help to build trust with your patients. By being upfront about the cost of care, patients feel more comfortable and confident in their healthcare decisions. They can better understand the cost of treatment and plan accordingly. When patients trust their doctor, they are more likely to be satisfied with their care and have better health outcomes.

Reduces Anxiety and Stress

Patients can experience anxiety and stress when they receive an unexpected medical bill. By providing price transparency, patients can be aware of the cost of their care upfront and avoid any surprises. This can reduce anxiety and stress, which can improve their overall experience and satisfaction with your practice.

Enhances Patient Satisfaction

Price transparency can enhance patient satisfaction. When patients have a clear understanding of the cost of care, they can make informed decisions about their health. This can lead to more satisfaction with the care they receive and improved patient loyalty. Patients who are satisfied with their care are more likely to return to your practice and recommend it to others.

Improves Your Practice's Reputation

Providing price transparency may improve your practice’s reputation. Patients appreciate transparency and honesty, and this can translate into positive reviews and word-of-mouth referrals. By being upfront about the cost of care, you can establish a positive reputation in your community and attract new patients to your practice.

How to Implement Price Transparency in Your Practice

Implementing price transparency in your practice can be a straightforward process. Here are some steps you can take to improve the transparency of your pricing information:

Post Prices Online: Make sure your website includes a price list for common services and procedures.

Provide Estimates: Provide patients with a clear estimate of the cost of care before they receive treatment.

Explain Insurance Coverage: Help patients understand their insurance coverage and any out-of-pocket costs they may incur.

Be Upfront: Be upfront with patients about the cost of care and any potential additional costs, like medication, they may face.

Train Your Staff: Train your staff to communicate transparently about pricing information and answer any patient questions about costs.

In conclusion, price transparency can improve your patient experience in several ways. It builds trust, reduces anxiety and stress, enhances patient satisfaction, and can lead to better overall outcomes.

United Credit strives to keep the content shared on this blog accurate and up to date. You are urged to consult with business, financial, legal, tax and/or other advisors and/or medical providers with respect to any information presented. Opinions expressed here are the author’s alone and have not been approved or otherwise endorsed by any financial or medical institution. This content is intended for informational purposes only.

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Jessica Payan

VP of Human Resources

As a certified Professional in HR (PHR), Jessica brings 10 years of HR experience to the United Credit team. She is responsible for managing the strategy and processes related to building and retaining an exceptional team of professionals. Jessica is passionate about supporting each employee to be their most successful and exemplifies our core values daily.

Aaron Mishkin


As Controller, Aaron manages the income and expenses of the Company and the incoming and outgoing loan funds with the utmost integrity. He is a lifelong learner with multiple degrees and certifications to his name and 25 years of working in financial services. Aaron’s reason behind being a part of the United Credit team is to make a difference in the Company and to his coworkers, our partners, and our customers.

Jorge Lazaro

VP of IT

Jorge works closely with cross-functional partners throughout the business to develop virtual experiences and oversees the IT team that keeps our platforms running smoothly. His goal is to provide an optimistic approach to the challenges we face while supporting our staff and partners with respect. With over 6 years of working for United Credit, Jorge brings a wealth of knowledge about our history and computer engineering.

Brett Walisever

VP of Strategic Accounts

Brett spearheads our business sales growth by identifying and supporting new merchants in partnering with United Credit. He has 10+ years of sales, contract negotiation, and market strategy experience that he brings to each new merchant and our team. His desire is to support the growth of United Credit and the merchants we serve through respect and collaboration.

Andria Sullivan

Chief Experience Officer

Andria is a seasoned leader with over 10 years of experience in providing world-class customer service and directing consumer finance processes. She oversees the tracking, reporting, and achievement of our company goals, long and short-term projects, and special initiatives. Andria is service-minded when it comes to collaborating internally and externally, and it shines through in every interaction.

Nate Moster

Chief Sales and Marketing Officer

As Chief Sales and Marketing Officer, Nate expertly drives revenue growth for United Credit by leading sales and marketing strategies across all channels. With over 20 years of experience working with global brands in various industries, Nate has a proven track record of boosting sales, expanding market share, and building strong relationships. His unique ‘right-brain + left-brain’ approach combines business acumen and strategic thinking with striking creative execution, ensuring United Credit’s sales and marketing efforts consistently deliver results for continued success.

Matthew Libman

Founder & President

Matthew is the President and Founder of United Credit. Matt founded fintech company United Medical Credit in 2011 to connect consumers and businesses with an array of experienced, innovative financing solutions. In 2022, the company grew and became United Credit, fueling an expansion into retail markets while retaining its expertise in specialty healthcare.

Since its founding, Matt has provided leadership for all aspects of the Company, emphasizing long-term growth while ensuring United Credit delivers value to its consumers, merchants, and business partners. The Company has risen in the fintech space as a preferred consumer financing partner under his tenure.

Matt is also an active member of YPO (Young Presidents’ Organization), the world’s largest leadership community of company chief executives.